TERMS AND CONDITIONS

If you have any questions about an order you have placed or would like to place please contact rob@romordesigns.com


INTRODUCTION

Welcome to our website. This site has been set up and maintained by Romor Designs.


We have provided these Terms & Conditions to detail both our and your legal responsibilities and obligations when using our website, www.romordesigns.com. By using this website and/or placing an order, we deem you have read, understood, and agreed to these Terms and Conditions whether or not you choose to register with us or order from us. If you do not accept these terms, then please do not use our website.

DESCRIPTION OF GOODS Every care is taken to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on our website are intended only to give a general description of the products and are not binding. Please note that the colour reproduction of the products is a close representation, however, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system you are using.

IMPORTANT NOTE: All items are handmade to order using indigo and natural dyes and vintage fibres. This means that colour variations and pattern will vary in every piece. This is part of the unique nature of the products being sold. We cannot accept responsibility for any delivered items that are not exactly the same as shown in any photographs provided on our site.

COPYRIGHT & TRADEMARK

We have spent considerable time and effort designing our site and the content you see on it. By accessing this content you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content (including photographs, designs, logos, text and other materials) supplied as part of the website shall remain at all times the property of Romor Designs or its content providers. You are permitted to use the content only as expressly authorised by us. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission. You acknowledge and agree that the material and content contained within the website is made available for your personal, non-commercial use only. Any other use of the material and content of our website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of such material and content. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

This website uses cookies to provide crucial website functionality as well as to monitor website traffic and other analytics.

Please see our Privacy Policy for further information.

PAYMENTS

All payments are processed by Stripe secure payment. We currently accept debit and credit cards including Visa, Mastercard, and American Express. We use Stripe to process payments. Please click here to view their site and security measures.  All prices are quoted in pounds sterling.

We also accept Paypal.  

ORDERS

All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us, subject to workload. By placing an order, you undertake that any and all information given is accurate and complete and, should you you realise it is not you will inform us by email immediately to rob@romordesigns.com

Because fabrics are typically worked and dyed from scratch it can sometimes take up to 10 days to process a custom order, although it is often much faster than this. This is because natural dyes need to be mordanted with alum before dyeing and must dry out for a week before going into the dye vat. If you would like a shade delivered for a special occasion, please contact Rob before you commit to buy to ensure that your order can be shipped in time.

Please note: Some pre-dyed fabric is kept in stock for popular colours so the wait times can be much less in reality.

DELIVERY

All items available for purchase are handmade. Depending on the product and the quantity required the make time will vary. If you are placing a large order or would like to clarify delivery times please contact rob@romordesigns.com to discuss your order.

Where fabric is already available we aim to ship within 2-3 working days of you placing your order. At busy times this may be longer. We aim to acknowledge your order within 24 hours by email and then send a confirmation email when it is dispatched. We will not take any funds from you until your order has been dispatched.

NOTE: If you are placing a large order or commission we will ask for a 50% deposit up front to confirm your order and allow us to purchase the materials required to complete it.

Your item will be sent by the following methods:

United Kingdom: FREE Sent by Royal Mail 2-3 days. This service is fully trackable and requires a signature upon delivery.

Europe: Flat rate of £20.00 2-3 days. Sent by Royal Mail’s Airsure service, which is a trackable service. When your order has been dispatched you will receive an email with the tracking number.

We do not currently ship outside Europe but, if you would like to discuss your requirements please email rob@romordesigns.com

RETURNS AND REFUNDS

We hope that all our customers will be happy with their orders. If you aren’t we are very sorry and would like to offer you a full refund. Orders may be returned for a full refund within 14 days of receipt in accordance with the Consumer Contracts Regulations, which is a legal right for all consumers purchasing online.

You can cancel your order by emailing us detailing your order number and reason for cancellation or request our simple to use order cancellation form by emailing rob@romordesigns.com

Please note that you have a duty of care to look after the items that you purchase online from us. If items are returned damaged or used we reserve the right to issue a partial refund based on the condition of the article.

Where postage has been paid on delivery it cannot be refunded. The cost of returning goods to us needs to be borne by the customer. However, if your item is faulty or damaged you can apply to us for a refund of your postage as long as you can provide a receipt showing what you paid.

Your refund will be made via Stripe. For any questions regarding your return, please contact rob@romordesigns.com

IMPORTANT NOTE: If the item you have purchased is made to order for you or personalised in any way you are not legally entitled to a refund. However, if your item is damaged or faulty we will still refund you.

EXCHANGES

If you would like to exchange your purchase for a different item please contact rob@romordesigns.com Sorry, but we do have to charge for delivery if you want to exchange your item for another. We will invoice you postage due before the replacement item can be dispatched. When sending an item back for a return or exchange it should be posted with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post.

ADDRESS FOR EXCHANGES AND RETURNS.

Rob Jones
Romor Designs
343-344 Beck Road
London
E8 4RE

MAILING LIST

By purchasing from us you agree to be added to our mailing list for marketing and promotional purposes. You can unsubscribe from this list at any time by clicking the link at the bottom of the email or by sending an email to rob@romordesigns.com with the word UNSUBSCRIBE in the title.

Please note that we do not share any of your personal data with any third parties unless it is expressly for the purposes of processing any orders you place or as required by law. We will never sell your data to anyone and will only share it (unless specified above) with your express permission.

Please see our Privacy Policy for further information.

By ordering any of our products from the website you agree to the above terms and conditions.

COMPANY DETAILS

Rob Jones (owner and sole trader)
Romor Designs
98, Princes Avenue
London
N22 7SA
United Kingdom

Telephone number: +44 7970 433298
Email: rob@romordesigns.com

 

DISCLAIMER

Whilst we take all reasonable steps to ensure a fast and reliable service, we cannot guarantee that your use of this website will be interruption or error free.