Shipping & Delivery

ORDERS

All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us, subject to workload. By placing an order, you undertake that any and all information given is accurate and complete and, should you you realise it is not you will inform us by email immediately to rob@romordesigns.com

Because fabrics are typically worked and dyed from scratch it can sometimes take up to 10 days to process a custom order, although it is often much faster than this. This is because natural dyes need to be mordanted with alum before dyeing and must dry out for a week before going into the dye vat. If you would like a shade delivered for a special occasion, please contact Rob before you commit to buy to ensure that your order can be shipped in time.

Please note: Some pre-dyed fabric is kept in stock for popular colours so the wait times can be much less in reality.

DELIVERY

All items available for purchase are handmade. Depending on the product and the quantity required the make time will vary. If you are placing a large order or would like to clarify delivery times please contact rob@romordesigns.com to discuss your order.

Where fabric is already available we aim to ship within 2-3 working days of you placing your order. At busy times this may be longer. We aim to acknowledge your order within 24 hours by email and then send a confirmation email when it is dispatched. We will not take any funds from you until your order has been dispatched.

NOTE: If you are placing a large order or commission we will ask for a 50% deposit up front to confirm your order and allow us to purchase the materials required to complete it.

Your item will be sent by the following methods:

United Kingdom: FREE Sent by Royal Mail 2-3 days. This service is fully trackable and requires a signature upon delivery.

Europe: Flat rate of £20.00 2-3 days. Sent by Royal Mail’s Airsure service, which is a trackable service. When your order has been dispatched you will receive an email with the tracking number.

We do not currently ship outside Europe but, if you would like to discuss your requirements please email rob@romordesigns.com